Returns & Refund Policy
Returns & Refunds Policy
We have a 14-day return window, which means you have 14 days from the date your order is delivered to request a return or refund.
To be eligible, items must be unused, in their original condition, and in the original packaging. Proof of purchase is required.
To request a return or report an issue, please contact us at hello@hearttoheartstore.com.
All return and refund requests are reviewed on a case-by-case basis. If approved, we’ll provide next steps and instructions.
Items sent back without prior approval will not be accepted.
Damages & Order Issues
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
- Sale items
- Gift cards
If you’re unsure whether your item qualifies, please reach out before submitting a request.
Refunds
Once your request is reviewed and approved, your refund will be issued to the original payment method.
Approved refunds are processed within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since approval, please contact us at hello@hearttoheartstore.com.