Refund policy
Returns & Refunds Policy
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with any original tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, contact us at hello@hearttoheart.com.
If your return is approved, we’ll provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, you can always reach us at hello@hearttoheart.com.
Damages & Issues
Please inspect your order as soon as it arrives and contact us immediately if your item is defective, damaged, or if you receive the wrong product. We’ll evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Sale items and gift cards are non-returnable.
If you’re unsure whether your item qualifies, please get in touch before sending anything back.
Exchanges
The fastest way to get what you want is to return the item you have. Once your return is approved, you can place a new order for the replacement item.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at hello@hearttoheart.com.